Customer Service Courses

16–19 Study Programme in Introduction to Business

Study programmes aim to give 16- to 19-year-olds the best opportunity to move into higher education or secure skilled employment. There are no course fees and class sizes are small to enable a flexible service.

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Level 2 Certificate in Customer Service

A short programme to support people who are looking for a job or Apprenticeship. Suitable if you have never worked in the sector before or have experience but want to update your skills and receive support in applying for jobs.

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Retail & Customer Service Work Skills

A short programme to support people who are looking for a job or Apprenticeship. Suitable if you have never worked in the sector before or have experience but want to update your skills and receive support in applying for jobs.

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Intermediate Level Apprenticeship in Customer Service

An Apprenticeship is a work-based training programme. The learner works for an employer and completes training to gain recognised vocational qualifications. An apprentice can be a new or existing employee. Funding available covers all or part of the course fees.

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Advanced Level Apprenticeship in Customer Service

An Apprenticeship is a work-based training programme. The learner works for an employer and completes training to gain recognised vocational qualifications. An apprentice can be a new or existing employee. Funding available covers all or part of the course fees.

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Level 3 Customer Service Qualifications in the Workplace (QCF NVQ)

This is a flexible, work-based qualification that is nationally recognised. Learners will be observed in the workplace/placement actually carrying out their day-to-day activities. They will also build up a written portfolio of evidence with their assessor based on their activities.

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Level 2 Customer Service Qualifications in the Workplace (QCF NVQ)

This is a flexible, work-based qualification that is nationally recognised. Learners will be observed in the workplace/placement actually carrying out their day-to-day activities. They will also build up a written portfolio of evidence with their assessor based on their activities.

Course details »