Care Training East Midlands Job Specification:

IAG Adviser

Reporting to: Client Services Manager Job

Purpose: To contribute towards the development and delivery of the IAG service

Main responsibilities:

1. To work as a member of Care Training’s Advice and Guidance Team, assisting in all service development activities and contributing towards maintaining a reputation of excellence

2. To ensure that all services are delivered to internal and external quality standards

3. To support clients in making informed decisions about learning and work based on the client’s individual needs and circumstances

4. To share information with the IAG team, assisting them to deliver a service that meets the expected standards of the IAG service, the business needs of Care Training and the individual need of the clients

6. Identifying opportunities for business growth and attracting additional business beneficial to the growth and development of Care Training East Midlands

7. To deliver specific IAG – related contracts to include:
   > Ensuring contract compliance
   > Achieving agreed targets
   > Ensuring that overall performance is in line with achieving or exceeding forecasted targets
   > Ensuring that quality standards are maintained at all times

8. To liaise closely and develop productive relationships with external partners (Community and IAG network) and attend all relevant development or networking meetings

9. To raise the profile of Care Training East Midlands amongst all stakeholders likely to be involved in the awarding of contracts:
   > Make and maintain strong personal contact with influential people
   > Attend relevant meetings and offer enthusiastic and positive contributions
   > Become involved in relevant working parties, strategy groups and relevant partnerships     
   > Identify success stories for the Marketing Team

10. To identify and agree with the Client Services Manager any appropriate opportunities for personal training and development