Intermediate Level Apprenticeship in Customer Service
An Apprenticeship is a work-based training programme. The learner works for an employer and completes training to gain recognised vocational qualifications. An apprentice can be a new or existing employee. Funding available covers all or part of the course fees.
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- Who is this suitable for?
- What qualifications will I gain?
- How long does it take?
- How much does it cost?
- Where does training take place?
- What further learning can I do?
- How do I enrol?
Who is this suitable for?
Our Apprenticeships are for 16–24 year olds who have the right to work in the UK. An apprentice can be a new employee or someone who has already started in a suitable job.
Candidates need to be working for around 30 hours a week and be paid at least the minimum Apprenticeship wage by the employer.
This Apprenticeship is for those who deal with internal or external customers; they could be working as a Customer Support Agent/Officer, Customer Relations Officer or Customer Service Operator.
What qualifications will I gain?
- Level 2 (NVQ) Certificate in Customer Service »
- Level 2 Certificate in Customer Service »
- Level 1 Functional Skills in English »
- Level 1 Functional Skills in Maths »
This Apprenticeship is awarded by City & Guilds.
Learners will also cover Employment Rights & Responsibilities (ERR). There is no formal assessment of ERR but evidence that it has been covered will be required when claiming certification.
How long does it take?
You can learn at your own pace (within reason) but it usually lasts 15 months.
How much does it cost?
As long as you have access to public funds the Government will pay all or part of the course fees. The exception is if you have a degree; graduates can do an Apprenticeship but won’t be eligible for any funding.
- If you are aged 16, 17 or 18 you can get funding to cover all the course fees (so you won't have to pay a thing).
- If you are 19–24 years old you can get funding for part of the course fees. Find out how much it will cost »
Where does training take place?
Training and assessment mostly takes place in your workplace. There will also be some classroom-based work.
Please be aware we only cover the East Midlands. If you do not live in Derbyshire, Leicestershire or Nottinghamshire please visit the National Careers Service website to find a training provider in your area.
What further learning can I do?
It is anticipated that learners will progress to the Advanced Level Apprenticeship in Customer Service.
How do I apply for an Apprenticeship?
The first step to starting an Apprenticeship is finding an employer to take you on. If you don’t have an employer lined up find out about our course for job seekers. If you are 16, 17 or 18 years old you can get further support through our 16-19 Study Programme.
If you want to apply for an Apprenticeship directly then you can download our guide on how to apply for an Apprenticeship then view our Apprenticeship vacancies.
If you already have an employer ready to take you on click here to enrol.
Got a question about this course?
If you haven't found the answer on this page, fill out the form below or click here to call us. Please be aware we can not take applications through the form below, see "How do I apply for an Apprenticeship?" above instead.